Welcome to Floor Lamps Store’s FAQ section. We’ve compiled answers to common questions about our premium lighting products and services to help you make informed decisions and enjoy a seamless shopping experience.

About Our Products

Q: What types of lighting products do you offer?
A: We specialize in premium lighting solutions including:
  • Elegant ceiling lights for complete room illumination
  • Functional desk lamps with modern designs (some featuring USB ports)
  • Statement floor lamps that serve as both light sources and decor pieces
  • Stylish table lamps for ambient lighting
All our products are designed to transform your space from ordinary to extraordinary.
Q: Are your lamps dimmable?
A: Many of our floor lamps and select other products feature dimmable functionality, perfect for creating just the right ambiance. Product descriptions specify whether dimming is available.
Q: Do you offer smart lighting options?
A: While we currently focus on premium traditional lighting, we’re expanding our smart lighting collection. Check back often or contact us for specific requests.

Ordering & Account

Q: What payment methods do you accept?
A: We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information. For standard shipping via DHL/FedEx, you can track every step. EMS shipments also provide tracking, though with fewer updates.
Q: Can I modify or cancel my order after placement?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

Shipping & Delivery

Q: What are your shipping options and costs?
A: We offer two convenient shipping methods:
  • Standard Shipping ($12.95): Via DHL or FedEx, delivers in 10-15 business days after 1-2 day processing
  • Free Shipping: On orders over $50 via EMS, delivers in 15-25 business days after processing
Q: Do you ship internationally?
A: Yes! We ship worldwide from our El Paso warehouse, excluding some Asian and remote areas due to logistical constraints. During checkout, our system will confirm if we can deliver to your location.
Q: How long does order processing take?
A: All orders require 1-2 business days for processing before shipping. You’ll receive notification when your order ships with estimated delivery dates.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 15-day hassle-free return policy from the date of receipt. Items must be in original condition with all packaging. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

Customer Support

Q: How can I contact customer service?
A: Our lighting specialists are happy to help! Email us at [email protected] for prompt assistance with any questions about products, orders, or deliveries.
Q: What are your business hours?
A: Our team operates Monday-Friday, 9AM-5PM Mountain Time. We strive to respond to all emails within 24 business hours.

Didn’t find the answer you need? Our lighting experts are always ready to assist you in creating your perfect illuminated space. Contact us today!