At Floor Lamps Store, we take pride in offering premium lighting solutions to design-conscious customers worldwide. We want you to be completely satisfied with your purchase of our ceiling lights, desk lamps, floor lamps, and table lamps. If for any reason you’re not happy with your order, our straightforward returns and exchanges policy makes it easy to find a solution.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • The original proof of purchase or order number must be included
  • Custom or special order items cannot be returned (see exceptions below)

Please note: Due to the delicate nature of lighting products, we cannot accept returns for items that show signs of installation attempts or have damaged components from improper handling.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order to request a Return Merchandise Authorization (RMA) number.
  2. Package the item securely in its original packaging with all included accessories and documentation.
  3. Include the completed return form (see template below) and your order confirmation.
  4. Ship the package to our returns center at:
    Floor Lamps Store Returns
    2620 Ward Road
    El Paso, TX 79922
    United States

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive your returned item.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days), we’ll process your refund or exchange:

  • Refund method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing time: 3-5 business days after we receive your return
  • Bank processing: Depending on your financial institution, it may take an additional 2-5 business days for the refund to appear on your statement

Original shipping fees are non-refundable, except in cases where the return is due to our error.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Clearly indicate on your return form the item you wish to exchange for
  3. We’ll ship your replacement item once the return is processed (additional shipping charges may apply)

Return Request Template

Copy and paste the following template into your email when requesting a return:

Subject: Return Request for Order #[Your Order Number] Dear Floor Lamps Store Customer Service, I would like to request a return/exchange for my recent order (Order #: [Your Order Number]). Product Details: – Product Name: [Product Name] – Product SKU: [If available] – Reason for Return: [Please specify: Wrong Item, Defective, Changed Mind, etc.] For exchanges, I would like to receive: [Product Name and SKU if known] I understand I am responsible for return shipping costs unless the return is due to an error on your part. Please provide the RMA number and any additional instructions. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Non-Returnable Items

The following items cannot be returned unless they arrive defective or damaged:

  • Custom or made-to-order lighting fixtures
  • Items marked as “Final Sale” or “Non-Returnable”
  • Products without original packaging or with missing components

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

For any questions about our returns policy, don’t hesitate to contact our customer service team. We’re committed to making your experience with Floor Lamps Store as bright and seamless as our premium lighting solutions.